High Point Furniture NC in High Point, NC Open now

Reviews about High Point Furniture NC

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  May 27, 2019, by Vivian Austin
  I ordered, and paid for, a Chippendale Sofa, Loveseat, Chair and Ottoman. Everything but the chair was delivered this morning. Delivery company will deliver the chair the next time they are in this area. Good delivery company. Sofa and Loveseat very pretty and there were no defects. However, when I sat on them, they were uncomfortable, which I told the driver. I thought it was due to the stiffness, so I signed the delivery receipt. Later, I measured their depth. They measured 32" deep but the website dimensions stated they were 34" deep. I called and was told I would receive a call back but there was nothing they could do, since they were custom made and that the website was wrong. I just wanted to exchange them for the size of the item I ordered, or at least get a credit towards something else. The website has now been changed to 32" and I'm being ignored. So, their idea of customer service is to correct false information and ignore the customer who relied on that false information.